Dear Mr. Lane(Gaumats),
While there were a number of issues with the material and initial installation, I must say that my wife and I are completely satisfied with the final result. It isn’t often that I get the chance to compliment someone for taking responsibility and standing behind their word. But that is situation here.
You and your employees have earned my respect for the way that you have resolved this situation. Fortunately or unfortunately, depending on how you look at this, I had the occasion they conducted themselves in a very professional and diplomatic manner. Even after the third trip, they were men that I would welcome to my home anytime.
You should be happy to have them represent your company, and they should be thankful to work for someone who supports them in difficult situations.
I am less satisfied with the response of Stanley Wood Products. THere were some conversations with my wife, but I never talked to them after I wrote the check. Even when I asked my wife to have someone from their present when you and I met, I did not hear from them again.
Regardless, I do thank you for your commitment to “make this job right” and give me what I thought that I was buying.
James C King
Review about: Granite Countertop Installation.